This privacy policy explains how Prime Waste Services LTD uses the personal information you give us when you contact us, ask for a quote or book a collection or delivery. Last updated: 30 October 2026.
Who we are
Prime Waste Services LTD (Companies House number 14793814), Pear Tree Farm, Featherbed Lane, Croydon CR0 9AA. We are the controller of the personal information described here. You can contact us by email at info@primewasteservicesltd.com, or call 020 7167 8474 or 07778 541120.
What information we collect
When you call, email, message us on WhatsApp or use a form on this website, we collect what you choose to give us: usually your name, phone number, email address, the site or delivery address, and details of the job, such as the type of waste, the load and the access.
When we carry out a job, we also keep the records that go with it, including the waste transfer note issued for every load and the details needed for invoices and our accounts.
How we use your information
- To answer your enquiry and give you a quote.
- To book, plan and carry out grab hire, muck away, waste removal and aggregate deliveries.
- To issue waste transfer notes and keep the records the law requires.
- To keep our business and accounting records.
We use your information because you have asked us to quote for or carry out a job, because the law requires certain records, or because we have a legitimate interest in running our business. We do not sell your personal information.
Cookies and tools used on this website
- Google Analytics and Google Tag Manager help us see how visitors use the website. They use cookies.
- Google reCAPTCHA protects our forms from spam.
- Google Maps shows our location on the contact page.
- Trustindex shows our Google reviews on the website.
- WhatsApp: if you use the WhatsApp button, your message is handled by WhatsApp under its own privacy policy.
These providers may receive technical information such as your IP address and browser details. You can block or delete cookies in your browser settings.
Who we share information with
We only share your information with the providers who help us run our website and email, or where the law requires it.
How long we keep it
We keep enquiry details for as long as we need them to deal with your enquiry or job. Job records, waste transfer notes and accounting records are kept for as long as the law requires.
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it or stop using it. To do this, email info@primewasteservicesltd.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
